Returns & Refund Policy

1Warranty Coverage & Eligibility

Technocrat provides a 30-Day Replacement Warranty on all UK/US used laptops and computers, starting from the day of confirmed delivery or in-store purchase. To be eligible for a replacement:

• The item must exhibit genuine hardware or internal factory malfunction (e.g., motherboard, display panel failure, internal ports, or keyboard defects).
• The Technocrat internal warranty seal must be intact and untampered with.
• Proof of purchase (invoice number, Paystack transaction reference, or store receipt) must be presented.
• The device must be returned with all original supplied accessories (charger, power cable, etc.).

2Exceptions & Exclusions

The warranty does not cover issues resulting from external hazards, user accidents, or unauthorized alterations, including:

• Physical impact damages (cracked screens, dents, broken chassis or hinges).
• Liquid spillage or moisture ingress.
• Electrical surge damages caused by faulty power outlets, generators, or non-recommended chargers.
• Software viruses, operating system corruption, or third-party BIOS/firmware flashes performed by the customer.
• Tampering, opening, or unauthorized repairs conducted outside an official Technocrat service center.

3Return & Replacement Procedure

1. Contact Support: Notify our logistics and support desk via WhatsApp at +234 803 239 6529 or email info@technocrat.com.ng within 30 days of receipt.
2. Diagnostic Inspection: Provide a brief description and a short video demonstration of the issue. You may visit any of our physical stores in Ikeja (Computer Village), Ikorodu, or Ijebu-Ode for instant technical appraisal.
3. Resolution: Upon verification by our technical engineers, an identical or equivalent replacement unit of the same specifications is provided. If an identical model is unavailable, you may choose an upgraded model (paying the price difference) or request store credit.

4Refund Terms

We operate a Replacement-First policy to ensure you receive a dependable, high-performing device. Monetary refunds are issued exclusively when a verified defective item cannot be replaced or repaired by Technocrat within 7 working days. Approved refunds are processed directly back to the original bank account or Paystack card within 3–5 business days.

5Shipping & Logistics for Returns

For customers located outside Lagos, return shipping arrangements can be coordinated with our logistics partners. Technocrat covers return dispatch costs when the issue is verified as an in-warranty hardware defect.